General FAQs

Please call us within 24 hours of your appointment.

If you are a new patient, please have copies of your pet’s medical records, including vaccination history, any recent test results and xrays. You can get them from your veterinarians office, and you can also have them emailed to [email protected]. It will help us better assist you and understand your animal’s medical condition. If your pet is currently taking any medications, please bring a list of those also. It is also recommended that you bring a fresh stool sample.

Contact your previous vet and ask to pick up your records. Once you have them, bring them to your next appointment.

We treat Dogs, Cats, Birds, Reptiles, and Small Mammals. We do not however, treat wildlife. 

When you schedule an appointment at the hospital, there will be an initial consultation fee. After your pet is examined, you will be given an estimate of the cost of the recommended treatment plan. Outpatient visits require full payment at the time the service is rendered and hospitalized patients require a deposit with full payment due at time of discharge.

You may access your records at any time.

We are located at 5206 Lakeside Ave, Richmond VA 23228

 We are open from 7:30am-6pm M-Th, and 7:30am-12:30pm on Friday, however, we typically see our last patient around 4:30 or 5 pm

We accept cash, personal checks, MasterCard, Visa, Discover, American Express and Care Credit.

Unfortunately, we are not able to offer payment plans. Instead, we accept Care Credit, a healthcare credit card that provides a credit line for treatments and procedures. This program offers a six month no interest repayment option for transactions. For more information or to apply for Care Credit, inquire at the reception desk or go to the Care Credit website. www.CareCredit.com

We do accept pet Insurance, and encourage you to do your own research to find the best insurance for you and your pet.
We are happy to provide the necessary documentation, an itemized list of charges and a discharge statement; so you can file with whichever pet insurance you have.

We currently offer grooming on a limited basis. Please let our client services representatives know that you are interested, and we can get you set up with an appointment. 

Yes, we offer boarding for exotics, and hope to offer to dogs, and cats by summer of 2024. We offer overnight stays for pets that are hospitalized. 

To make an appointment, call (804) 570-1204. A referral is not required to schedule an appointment. You may also use our website to request an appointment. 

Urgent And Sick Care

Once an exam has been performed, and the decision has been made to euthanize, anesthesia is given so that your pet is calm, quiet and peaceful. The propofol is then administered, and your pet will peacefully pass away.  

Yes, it is possible for other pets in the household to grieve the loss. They may look for them, and sometimes cry out for their friend. During this time, they may want you to comfort them.

Yes, you can go to the Association for pet loss and bereavement at aplb.org

Hospice is end of life care, when there may not be anymore available treatments available. Your pet can be kept comfortable with medication, until he/she passes away, or it becomes time for euthanasia 

Yes, we recommend it. You will provide comfort to your pet during this time. 

Surgery And Dentistry

Yes, it is required that your pet has an exam before having a dental cleaning

Each pet is different, and may build up tarter faster, or slower than other pets. By doing a wellness exam each year, your veterinarian can help guide you as to when your pet needs to have it’s teeth cleaned. A general rule of thumb would be every 12-18 months.

It will depend on the surgery being performed. Prior to any surgery, you should get an estimate. 

Yes, your pet may be sleepy when you pick him/her up, however, we monitor them until they are alert, their temperature is normal, and they can walk.

Your pet should have had an exam, and bloodwork testing, to determine if your pet is healthy enough to undergo anesthesia. Once the pet arrives at the clinic, he/she is premedicated, anesthesia is administered. When the pet is under anesthesia, we use a tool to scale the teeth to remove the tarter, teeth are polished, x rays are taken, extractions are performed if needed, and the pet is placed into a recovery area to be monitored and to wake up.

Your pet is placed under anesthesia so he/she will remain perfectly still, is unaware of what is happening, and will not be stressed during the procedure.

If the tooth can safely be removed during the dental procedure, the veterinarian will remove it, however, some pets may need to see a dentist to have the tooth extracted. 

Sometimes bad breath will indicate that your pet may need a dental, however, there are other diseases that can cause bad breath. Be sure to check with your veterinarian. 


Yes, it is commonly recommended to have your pet seen every 6-12 months. During these visits your pet may receive vaccines that will keep them healthy, but it’s also a good time for a veterinarian to catch a potential issues before it becomes a big problem.

Yes, it is commonly recommended to have your pet seen every 6-12 months. During these visits your pet may receive vaccines that will keep them healthy, but it’s also a good time for a veterinarian to catch a potential issues before it becomes a big problem.

It is usually suggested that you bring a fresh fecal to your exam. Your pet may also appreciate having his/her favorite treats.